Support · corruns.com/support
Get help with Corruns
Last updated July 30, 2026
This is the support address listed on our App Store and Google Play listings. Email us and a person answers — we do not run a chatbot, and we never ask for your password. For step-by-step answers first, open the Help & FAQ.
Email support
Include your Corruns username, your phone and OS version, and the date and time of the run. Screenshots help.
What to expect
- First reply within two business days.
- Safety, harassment and account-access reports are handled first.
- Deletion requests get a written confirmation when they complete.
Common help topics
A run did not record
Corruns needs location permission set to “Always” or “While using the app” and battery optimisation switched off for it. Recording continues offline — the run uploads when you are back on a network.
A run is stuck as pending
Open the app on a network and leave it in the foreground; the queue retries by itself. If it is still pending after a day, email us the date and time of the run.
My loop did not claim anything
A claim needs the route to close — finish where you started. A run that does not close still counts as an activity, it just claims no ground.
Kilometres and miles
Corruns shows both, side by side, everywhere — in the app, in the portal and on public challenge pages. There is nothing to set, and a challenge never depends on which unit you read.
Someone took my territory
That is the game: when a rival closes a loop over your ground, the overlap changes hands. Run it back. If you think the activity was not genuine, report it and the organizer reviews it.
My run was rejected or is in review
Activities are checked for speeds that do not match the declared activity, impossible jumps and GPS gaps. Middle-band scores go to the challenge organizer to decide; write to us if you believe a decision was wrong.
Apple Health / Health Connect
Imported workouts come through the same validation as recorded runs. An imported workout is not a GPS trace, so it cannot claim territory.
Voice, programmes and stories
Session audio downloads before the run. If a voice does not play, check the app’s audio settings, your ringer switch, and that the pack finished downloading.
Notifications
Territory losses, results, invites and reactions each have their own switch in the app’s notification preferences.
Get useful help faster
Include your Corruns username, phone model, operating-system version, app version, the screen or feature involved, and what happened. For a recording or challenge issue, include the approximate date and time and the challenge name or activity title. Do not email an exact route or other sensitive location information unless support asks for it.
Your account and your data
You can ask for your Corruns account and its data to be deleted at any time, whether or not the app is still installed. There is no charge. See delete your account for the steps, and the privacy policy for what is collected and why. For sign-in or profile help, email support from the address on your account when possible.
Shared gameplay records may be de-identified rather than erased so other players’ finalized scores stay consistent. Your confirmation email names anything retained and the reason.
Report something or someone
Posts, comments, usernames and team names are made by other players. Report them from the post or profile in the app, or email support@corruns.com with a link or screenshot. Include the relevant username or content and enough context to locate it. You can block a player at any time — blocking is immediate and does not notify them. Our community guidelines set out what is not allowed and how decisions are made.
If someone is in danger, contact your local emergency services first. Corruns is not an emergency service and cannot dispatch help.
Store and billing questions
Include the platform and transaction reference, but not full card or bank details. Purchases made through Apple or Google may also be subject to that store's purchase, cancellation, and refund process.